FAQ's
We’re here to help.
Our expert team make the process of implementing a new technology system as simple as possible for you and your colleagues. Get in touch if you have any questions or read our FAQs.
What do I need for a project quote?
To receive a quote, you will need to send your hospital floor plans to our sales department. You can request floor plans from your hospital Estates and Facilities department. Our technicians will detail all the ward areas to be covered, equipment requirements and installation costs.
How much will the system cost?
The cost of the system depends on various factors, including the size of the hospital, building infrastructure and integration requirements. We provide a detailed cost quotation after receiving the hospital's floor plans.
How will the system be installed?
Xtag Medical engineers will install the system quietly and without needing access to private medical rooms. Installations take between 4-12 weeks. On request, we can work with a trusted third-party contractor to conduct the installation.
What support services do you provide?
Xtag Medical are renowned for exceptional customer care. Our UK-based technicians provide comprehensive training and resources, and provide 24/7 telephone support all year round. Learn more about our Support Services.
How are the systems maintained?
Xtag Medical provide comprehensive maintenance packages with annual inspections, daily remote monitoring, software upgrades and emergency call outs.
