Home
Training & Support

Training and Support Services

Our UK-based training experts and support technicians are here to help you and your staff make the most of your Xtag Medical solution.

Xtag Medical Training Session

Training Services

Our comprehensive training services are designed to ensure that your team is fully equipped with the knowledge and skills necessary to maintain the highest standards of safety and efficiency.

Training

On-Site Training

Our training experts provide hands on training directly in your hospital and are available to cover both day and night shifts.

Contact us to discuss our on-site training services:

Phone: +44 (0) 333 340 2390
Email: training@xtag.co.uk

Training

Training Resources

Our training services are complemented by a range of useful resources, including training manuals, video tutorials and quick reference guides.

Contact us to discuss training resources:

Phone: +44 (0) 333 340 2390
Email: training@xtag.co.uk

Training

Ongoing Training Support

Xtag Medical is committed to providing ongoing support to ensure your team remains proficient and confident in using our solutions.

Contact us to discuss ongoing training support:

Phone: +44 (0) 333 340 2390
Email: support@xtag.co.uk

Support Services

We are committed to providing exceptional 24/7 customer support. Our highly-trained team of UK-based support technicians. Get in touch with our support team if you have any questions.

Support

24/7 Technical Support

Access 24/7, 365 days technical support to resolve any issues or training-related queries you might have quickly and efficiently.

Contact us to discuss technical support:

Phone: +44 (0) 333 340 2399
Email: support@xtag.co.uk

Support

Technical Sales Support

Speak with an expert technician if you have any technical questions regarding one of our solutions.

Contact us to discuss technical sales support:

Phone: +44 (0) 333 340 2390
Email: sales@xtag.co.uk

Support

Procurement Support

Speak with our procurement team if you have any questions regarding procurement, recent orders and NHS frameworks.

Contact us to discuss ongoing training support:

Phone: +44 (0) 333 340 2390
Email: sales@xtag.co.uk

FAQ's

We’re here to help.

Our expert team make the process of implementing a new technology system as simple as possible for you and your colleagues. Get in touch if you have any questions or read our FAQs.
What do I need for a project quote?
To receive a quote, you will need to send your hospital floor plans to our sales department. You can request floor plans from your hospital Estates and Facilities department. Our technicians will detail all the ward areas to be covered, equipment requirements and installation costs.
How much will the system cost?
The cost of the system depends on various factors, including the size of the hospital, building infrastructure and integration requirements. We provide a detailed cost quotation after receiving the hospital's floor plans.
How will the system be installed?
Xtag Medical engineers will install the system quietly and without needing access to private medical rooms. Installations take between 4-12 weeks. On request, we can work with a trusted third-party contractor to conduct the installation.
What support services do you provide?
Xtag Medical are renowned for exceptional customer care. Our UK-based technicians provide comprehensive training and resources, and provide 24/7 telephone support all year round. Learn more about our Support Services.
How are the systems maintained?
Xtag Medical provide comprehensive maintenance packages with annual inspections, daily remote monitoring, software upgrades and emergency call outs.
By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Terms and Privacy policy for more information.